IT Support Engineer

Job Description

A IT Engineer with relevant IT Support certification from Microsoft, the role would suit a IT
Engineer who is seeking an exciting new challenge with zeal to learn and implement new
technologies in IT Infrastructure.

EU Support

1. Experience in End users support related issue
2. Firm grasp of how the web works, networking, and software product
3. Experience in End Point protection policies.
4. Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
5. Resolving escalated customer complaints without the need for team lead intervention

MS Exchange

1. Strong understanding and experience with user level MS Exchange support Network Administration
2. Experience in managing and troubleshooting networking devices (Switches, Routers, Concentrators, Load balancers).
3. Hands on experience in managing Servers (Windows/ Unix/Linux), Backup Management,
4. Disaster Recovery, File servers, Antivirus management.

Security

1. Hand on experience in supporting Sophos firewall UTM.
2. Experience in supporting users remotely and at the site who are connected through VPN setup (Site to Site and Policy based VPN), Web security gateways and spam firewalls

Skills

Technical Certification:

• MCDST or CompTIA A+ or CCNA/CCNP (mandatory)
• VMware Professional (preferred)